Utility Assistance Application Status

Utility Assistance Applicants - You can now check the status of your application. Using the search box below, enter your Social Security Number (without spaces or dashes) then press enter. A results box will display your applications in the system and their current status. Click on the View Icon next to your application to view pledge/payment details and any communication from staff. If you have specific questions about your application, please reach out to your Utility Assistance specialist, or email us at [email protected]. The below chart will explain the different status levels. 

Status	Time Frame	Description
REGISTERED	May take up to 30 Days for Processing	​Application has been received and registered in the system; applications are processed in the order in which they are received. Customers who are in threat of disconnect will be given priority. While the Customer’s file is in this status, no updates or further information is available.
ON-HOLD	10 Days for Remedy	​Application has been verified in need. Applicant must submit a payment to supplier for Utility Assistance to continue processing. Customer will receive communication for our office detailing what is needed.
INFO-NEEDED	10 Days for Remedy	Application has been worked and verified incomplete. Further Information is needed from the customer to continue processing the application. Customer will receive communication from our office detailing what is missing/incomplete.
COMMITMENT MADE	Varies	A dollar amount has been committed to your utility provider. Non-Threat Payments could take up to 45 days to reach your provider. In-Threat/Disconnect: Pledge is made immediately to remove the customer from being in threat.  If your application is in this Status, please contact your supplier. No further information is available to Utility Assistance Staff.
DENIED	N/A	Application has been worked and found not eligible for services. Applications cannot be reinstated. A NEW application is required to be completed and submitted. Possible Reasons: Applicant Over income, did not provide needed information, or failed to comply with On-Hold requirements. You will get final confirmation of this from the State of Missouri.